30-31 JULY, 2018  PULLMAN MELBOURNE ALBERT PARK
CX INNOVATION
& TECH FEST
"Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers”

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TRANSFORMING CX

The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest - in Partnership with the Customer Service Institute of Australia.

HEADLINED BY
DR. JT KOSTMAN

Regarded as one of the world’s leading experts in Applied Artificial Intelligence and its impact on CX, Sales and Marketing, JT will kick off CX Innovation & Tech Fest with a provocative conversation about how technologies will fundamentally change the way businesses make and keep customers. JT served as Chief Data Scientist for Samsung and Chief Data Officer for Time Inc. He’s also hunted terrorists for U.S. Intelligence Agencies, advised on analytic strategies for the Department of Defence and led social media analysis for the 2012 Obama Campaign.

JOIN OUR CX ROUNDTABLES

We are hosting two roundtable discussions (RTDs) focused on the people, processes, innovations and technology transforming Customer Experience. Each RTD is limited to 30 people, runs for 3 hours and includes: morning coffee and delicious snacks, lunch, awesome networking and lively debate and discussion. The RTDs are complimentary and vendor-free.

HOT TOPICS

These hot topics have evolved from 6 months of face-to-face research with 80+ industry professionals speaking their mind and sharing their challenges, trends and innovation investment plans.

2-FOR-1 TICKETS

Before the full agenda is released, you can purchase tickets at half price. These tickets are called '2-for-1's. We offer them at half price to reward you for buying tickets early. And to make registration easy, we don't need names until the end of May.
At $1200 + GST per person ($2400 for 2 tickets), 2-for-1s are limited and always sell out.

“Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers”