FREQUENTLY ASKED QUESTIONS
CX Innovation & Tech Fest is 2 amazing days of content, networking, knowledge-sharing and fun. It brings together CX people, international thought-leaders, leadership experts, technology executives and promising start-ups to celebrate the talent, technology, innovations and ideas that are transforming Customer Experience. Over the past 4 years, CX Innovation & Tech Fest has grown from a 150-person event to hosting 420+ people in 2017 from 160 companies.
We’ve chosen the most common job titles from previous years to give you a guide as who attends: General Manager – Customer Experience, Customer Experience Manager, Head of Digital, Marketing Director, Head of Innovation and Head of Customer Experience.
30th - 31st July, Melbourne, Australia.
Sunday 29 July - 18:00 - 20:00 - Pre-fest Jumpstart & Networking Session
Monday 30 July - 8.30 - 17.30 - Event Day 1
Monday 30 July - 17.30 - 19.30 - Festival Cocktail Party
Tuesday 31 July - 8.30 - 17.30 - Event Day 2
- Full entry to the event, all presentations and the CX Tech Expo
- Electronic access to content post event
- Participant contact list within the app for ongoing networking
- Access to networking cocktail party and jumpstart session
- All lunches, refreshments, morning and afternoon teas
- Event App with everything you need to know about the event
The pricing is simple and in line with most events (or other products and services). The earlier you buy, the better value you get for your investment. Before the full agenda is released 3 months out, we allow you to purchase full event tickets at half price. These tickets are called ‘2-for-1’s. We make them half price to reward you for buying tickets early – based on the quality of the first 10 speakers and of course, the reputation of CX Innovation & Tech Fest. 2-for-1s are limited to the first 100 bookings and always sell out. After the 2-for-1s sell out, we have a Super Saver rate which runs up until 2 months before the event. Prices then increase to an Early Bird rate which runs up until a month before the event. In the 4 weeks leading up to the event, tickets are at full price.
One of the most common questions. A few days before the event you will be sent a link to download the app. Once you arrive on-site the app will allow you to print your name badge from the registration kiosks available – exactly the same as checking in at the airport. If for some reason you don’t or can’t download the app, we have a whole lot of awesome and super-friendly Eventful people ready to help out when you arrive.
Totally transferable! If you are unable to attend, you can transfer your registration to someone else in your team. Just call us on +61 2 9955 7400 or email firstname.lastname@example.org
You can. Many people take advantage of the early offers to secure best value ticket prices, and then follow up with names closer to the event.
You sure can. We understand that unforeseen things always come up and that’s why we are as flexible as possible about cancellations. Cancellations received in writing more than fourteen days prior to the event date will receive a credit to the value of the registration, less a service fee of 15% (+GST) to be used at a future Eventful Group event. Cancellations occurring less than fourteen days (inclusive) of the event date will receive credit to the value of the registration, less a service fee of 25% (+GST) - to be used at a future Eventful Group Pty Ltd event. All cancellation requests need to be directed to email@example.com
The agenda will be published 3 months before the event. We announce the first 3 speakers 6 months out, and the first 10 speakers 4 months out.
Oh yes! We use an award-winning app, developed in association with our partners, Entegy. The app is made available for download a few days before the event and is your passport to everything you could ever wish to know and do at our event. Most of our customers would testify that this is the best event or event app going around!
Before you get to the event you can view all presentation times, tracks and speakers on the event website under the agenda tab. During the event the event app offers you the most up to date program information. You can download the app in the week leading up to the event. The app is your go-to-source for planning the sessions you would like to attend and offers a feature to bookmark your chosen sessions.
You can move around as much as you wish. The event features several tracks with an enormous variety of delivery types, giving you and you team choice of content. You can move between tracks whenever you want, allowing you to experience high level keynotes, innovative case studies, interactive panel discussions, TED-style fishbowl sessions or software and technology demos.
JumpStart is a networking session held on the evening before the event starts. It runs for an hour, is loads of fun, and it’s designed to introduce you to other delegates and speakers, and to get the conversations and connections happening before the keynote kicks off the next morning.
Some sessions are recorded and some are not. It depends on the corporate policies of each individual speaker’s company.
Only if you complete your evaluation in the app! Yes, we know that sounds like a bribe but it’s a great incentive for us to ensure we get real-time and honest feedback from you so that we can improve and enhance the event each year. The way it works is we take 2 or 3 days to collate all evaluations and then we send you a link with access to all content.
CX Innovation & Tech Fest is a network of connected organisations, people and ideas that are literally transforming the way businesses make and keep customers. To explore sponsorship or exhibition opportunities please contact Jamie on firstname.lastname@example.org.
Of course! If you have a great story to share about CX transformation, technology or innovation in your organisation, we’d love to hear from you. Remember that we do extensive research to uncover what the community would like to hear. We also have an Advisory team – CX people representing the community – to help us select speakers and shape the agenda to ensure it reflects what the community has asked for. Speaking opportunities are only available to people working in CX, leadership or technology in a company. There are NO speaking slots available to vendors. To explore speaking opportunities please contact Ian on email@example.com.
Great question. There is no specific dress code. Some people dress formally and some dress super casually. Most tend to be ‘smart casual’! You can also take a look at some of the pics on our website to get a feel how people dress.
Yes there is. We have negotiated special accommodation packages for all customers, click here for more information.