NOVEMBER 2019    THE MASLOW TIME SQUARE, PRETORIA
CX INNOVATION &
TECH FEST
“Celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers”

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THE BIG CX SHIFT IS ON

The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest in partnership with the CXPA - Customer Experience Professionals Association™.

INTRODUCING OUR KEYNOTE SPEAKER, GEOFF ABLES

Bestselling author, dynamic speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement. His insights have been seen and heard in dozens of global venues, including National Public Radio, BusinessWeek, USA Today, Summit EMEA, Smart Call Center, CRM Evolution, SharePoint Engage, and CIO/CMO Forum Events. He is the author of The LUCK Principle: Business Results at the Intersection of People and Profit, other books and articles, and is a prolific blog writer on topics related to leadership, people, relationships and our digital future.

HOT TOPICS FROM 2018

These hot topics have evolved from 6 months of face-to-face research with 80+ industry professionals speaking their mind and sharing their challenges, trends and innovation investment plans.

TICKETS & PACKAGES

Your registration includes entry to Customer Experience Innovation & Tech Fest, the solutions showcase, lunches, refreshments and the networking drinks. You also receive electronic access to all content and the full participant contact list.

“Authentic and informed speakers, invaluable insights”