Celebrating the technology, ideas and innovations that are literally transforming the way collaboration is done at work

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Enterprise Collaboration Innovation & Tech Fest

The workplace is changing. Less people are working full time. More people are working remotely. Employees are less engaged. New technologies are emerging. Collaboration is not just a better way to do business, it is mission critical. How companies communicate and collaborate is critical to them achieving their goals and objectives. Technology is the tool and enabler that makes it happen which is why we are hosting Enterprise Collaboration Innovation & Tech Fest. Where a vibrant community of business and technology people, thought-leaders and experts come together to share knowledge, experience and innovation, designed to help each other transform the way collaboration is done at work.

 

 

Meet the speakers

 
  • Dion Hinchcliffe

    Dion Hinchcliffe

    Chief Strategy Officer, 7 Summits and ZDNet (USA)
     
    Online Community as the Means of Digital Transformation of the Workforce

    As enterprise social networks and online communities continue to enable organisations to achieve large-scale collaboration in new and potent ways, a new trend is emerging: Using them as a corporate platform to more effectively drive transformation of the business itself. Organisations are increasingly finding that they can use digital collaboration tools to better communicate change objectives, enlist change agents, align...

    Read more >
     
  • Laurence Fourcade Enterprise Collaboration Tech Fest 2017

    Laurence Fourcade

    Vice-President, Knowledge Management and Online Collaboration, Keolis (France)
     
    Enterprise Collaboration Executive Panel – Innovation and the Future of Collaboration

     
  • Jon Chong

    Jonathan Chong

    Director – Digital Workplace & Corporate Systems, Mars (USA)
     
    Creating a Collaboration Technology Strategy That Keeps Pace with Changing Business Realities

    As the pace of change continues to accelerate, it is becoming harder and harder to create a technology strategy that is compelling for today, and yet relevant for tomorrow.  This is further exacerbated by consumerization of technology such that employees feel their personal technology is better than what their employer offers in the workplace, and by vendors bypassing IT departments...

    Read more >
     
  • Ally Naylor

    Ally Naylor

    Global Engagement, Xero (NZ)
     
    Enterprise Collaboration to Harness Skills from Around the World

    In 2006, in a small Wellington apartment, four minds came together to start Xero. Xero set out to change how small businesses operate by creating beautiful cloud accounting software. Fast forward 11 years, Xero now employs over 1600 people in five countries, and its software is used by over 850,000 customers globally. On the bleeding edge of tech, Xero is...

    Read more >
     
  • Rita Zonius

    Rita Zonius

    Head of Internal Digital Communications, Australia and New Zealand Banking Group
     
    What it Takes to Launch an Enterprise Social Network That Sticks

    Introducing an Enterprise Social Network (ESN) in an organisation that’s never had one is both exciting and scary, in equal measures. While enterprise social makes it easier to connect people and find information, don’t assume everyone will be enthusiastic or immediately understand the benefits. In fact, the deployment of the technology is just the beginning of a transformative change encouraging...

    Read more >
     
  • David Roberts

    Dave Roberts

    Enterprise Transformation, Under Armour (USA)
     
    Consumption in the Sharing Economy: The Under Armour Consumer Engagement Story

    Over the course of two years, Under Armour (UA) has acquired and created a digital community of over 200 million connected fitness consumers. Recognising data as gold in the sharing economy, the brand has leveraged real-time consumption of fitness user’s activities, workouts, nutrition merged with their commercial activity to drive the tightest engagement model in the industry. Using this highly...

    Read more >
     
  • Julie Fitzgerald

    Julie Fitzgerald

    Z Factor Specialist, Z Energy
     
    The Z Factor – Creating a Culture That Enables Extraordinary Customer Experience

    You know you want to be differentiated on your customer experience but getting traction in culture change space is really challenging. Hear from Z Energy about their journey from being one of the crowd in an industry that is pretty much famous for being the same, to a clear leader in customer experience in NZ. Using research to figure out...

    Read more >
     
  • Daniel Flynn

    Daniel Flynn

    Co-Founder and Managing Director, Thankyou
     
    Impossibility is Only Someone’s Opinion. Not a Fact.

    One of the highlights at CX Tech Fest is the closing session at the end of Day 1 – this inspiring, passionate story. Deeply affected by the plight of African children and the lack of clean and safe drinking water, Daniel Flynn knew he had to do something. In researching the World Water Crisis, he also discovered this startling stat:...

    Read more >
     

View All
 

Research

Enterprise Collaboration Innovation & Tech Fest event will examine how adopting Enterprise Collaboration Technology – engaging, sharing and listening to your employees and customers – produces significant business outcomes, enables your team to achieve, transforms processes and supports organisational growth.

 
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Who Attends

150+ practitioners from over 75 companies attended last year’s Enterprise Collaboration Tech Fest. It was the perfect environment to hear how some of the world’s leading brands are using collaboration technology to drive productivity, enhance engagement and create a digital workplace employees LOVE.

 
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  • MG

    "Coming from an academic background I really like the research approach - the roundtable discussions. The program is built by the community, for the community, and it's the issues we are facing today."

    Dr Marcus Gibson - Manager of Performance Metrics, AGL Energy
     
  • JP

    "Thought provoking, inspirational, professional and extremely well connected with future business and technological advances."

    Julie Prater - Senior Director - Corporate Services, Systems Support, ATO
     
  • John Dwyer

    "I know the mechanics of “what” you guys do, but there is a spark in your “how” that is just impossible to bolt down. It is in the essence of every one of your people - you do it just so well!"

    John Dwyer - Principal Consultant, Vesta Asia Pacific
     
  • Lisa Dibbs

    "Your conferences are packed with speakers and content which is highly relevant and thought provoking. Providing mountains of practical thought provoking take homes."

    Lisa Dibbs - Director of Marketing, Mater Health Services
     
 
 

Thanks to our awesome sponsors

 
  •  
    K2
     
    Premier Partner
     

Online Community as the Means of Digital Transformation of the Workforce

As enterprise social networks and online communities continue to enable organisations to achieve large-scale collaboration in new and potent ways, a new trend is emerging: Using them as a corporate platform to more effectively drive transformation of the business itself. Organisations are increasingly finding that they can use digital collaboration tools to better communicate change objectives, enlist change agents, align with stakeholders, and create more sustainable results with their change programs. This session will explore why and how this significant trend is taking place with recent examples from leading organisations.

  • Pros and cons of traditional digital change efforts to-date
  • A look to new models: How digital collaboration can address major challenges in communication, alignment, and scale with enterprise-wide change
  • Case examples: A look at how top organisations are succeeding at change and digital transformation using ESNs and community as the platform
  • How most organisations can readily use their existing tools and techniques to adopt these new digital change models
Three key take-away points:
  1. The specific ways that digital collaboration is enabling strategic change and transformation
  2. How collaboration platforms can form the nucleus and platform of transformation efforts
  3. Highly effective ways organisations can rapidly adopt new lightweight change models to meet their challenges

Creating a Collaboration Technology Strategy That Keeps Pace with Changing Business Realities

As the pace of change continues to accelerate, it is becoming harder and harder to create a technology strategy that is compelling for today, and yet relevant for tomorrow.  This is further exacerbated by consumerization of technology such that employees feel their personal technology is better than what their employer offers in the workplace, and by vendors bypassing IT departments and selling to corporate employees directly, leading to shadow IT. This session will provide examples from the experience at Mars, Inc., a multinational, decentralised company with over 80,000 employees, and therefore a prime environment for a non-standard, unintegrated collaboration technology environment. Learn how we were able to create a consistent technology strategy linked to both business goals and employee preferences, and keep it up to date. In this session, we will cover:

  • Tying your technology strategy to current business aspirations
  • Dealing with user preferences & shadow IT
  • Why simplicity is critical to success
  • Some thoughts on privacy and security
  • Adapting your roadmap as the world changes around you
Three key take-away points:
  • How to balance organisational goals, employee preferences when creating your Collaboration Technology roadmap
  • Why keeping it simple is a winning strategy
  • How can you keep adapting your roadmap as the business environment, user behaviour, and technology offerings continue to evolve

Enterprise Collaboration to Harness Skills from Around the World

In 2006, in a small Wellington apartment, four minds came together to start Xero. Xero set out to change how small businesses operate by creating beautiful cloud accounting software. Fast forward 11 years, Xero now employs over 1600 people in five countries, and its software is used by over 850,000 customers globally. On the bleeding edge of tech, Xero is always looking at ways to provide the best environment so their people can do the best work of their lives. Our organisation places huge emphasis on enabling the skills which exist globally, to benefit business locally. This is the story of how our collaborative efforts have evolved.

  • Evolving a culture
  • Getting the right technology mix to grow and support our people
  • How we work at Xero today
  • Connecting people globally by interest, experience and knowledge
  • Personal stories of how technology has changed how we work forever
Three key take-away points:
  1. Adapting to the environment around you
  2. Be OK with getting it wrong, own it and learn from it
  3. It all comes back to making your organisation an easy and happy place to work

What it Takes to Launch an Enterprise Social Network That Sticks

Introducing an Enterprise Social Network (ESN) in an organisation that’s never had one is both exciting and scary, in equal measures. While enterprise social makes it easier to connect people and find information, don’t assume everyone will be enthusiastic or immediately understand the benefits. In fact, the deployment of the technology is just the beginning of a transformative change encouraging people to try a new and different way of working with enterprise social. This change effort needs focus, but done well, will bring value to your business and make life easier for your people. ANZ shares its ESN story.

  • The benefits of a social enterprise for an organisation like ANZ
  • Common myths and fears surrounding enterprise social networking
  • How to encourage your people to see the value of enterprise social
  • Rallying supporters to help lead the way on ESN engagement and adoption
  • Stories and use cases demonstrating how ANZ is benefiting from its ESN
Three key take-away points:
  1. Launching and embedding enterprise social is a cultural change, not simply a technology deployment.
  2. People will use an ESN if they understand how it will benefit their daily work, as well as deliver value for their business
  3. A holistic change and communications program is needed to build strong participation in your ESN and turn people into confident users

Consumption in the Sharing Economy: The Under Armour Consumer Engagement Story

Over the course of two years, Under Armour (UA) has acquired and created a digital community of over 200 million connected fitness consumers. Recognising data as gold in the sharing economy, the brand has leveraged real-time consumption of fitness user’s activities, workouts, nutrition merged with their commercial activity to drive the tightest engagement model in the industry. Using this highly analytical model, UA has been able to dramatically reduce the marketing touch cost, increase top line and expand brand awareness geographically through this new innovative model call Single View of the Consumer. In this session, learn how to have real-time, 1-on-1 interactions with brand loyalists, prospects and affinity based communities using technology as the greatest enabler and multiplier. Hear how the relationship between brands and consumers is being reshaped to provide a tighter relationship and proactive interactions in product design, inventory management, marketing and sales experiences around the world.

The Z Factor – Creating a Culture That Enables Extraordinary Customer Experience

You know you want to be differentiated on your customer experience but getting traction in culture change space is really challenging. Hear from Z Energy about their journey from being one of the crowd in an industry that is pretty much famous for being the same, to a clear leader in customer experience in NZ.

  • Using research to figure out what your customers want in the first place
  • What you have to let go of to nurture the growth of a customer centric culture
  • What the key drivers to employee engagement are
  • Making your customers ‘sticky’ by nurturing a customer-centric culture
  • Tips for having your measures (NPS or similar) be trusted, valued and used to help drive the outcome for the customer
  • Tips for implementing a sustainable programme
Three key take-away points:
  1. A clear understanding of what is required of leaders to create and sustain the desired culture
  2. The importance of employee engagement and tips for making a difference in this area
  3. What a really good, sustainable training programme looks like

Impossibility is Only Someone’s Opinion. Not a Fact.

One of the highlights at CX Tech Fest is the closing session at the end of Day 1 – this inspiring, passionate story. Deeply affected by the plight of African children and the lack of clean and safe drinking water, Daniel Flynn knew he had to do something. In researching the World Water Crisis, he also discovered this startling stat: Australians spend $600 million on bottled water each year! The injustice of these two facts inspired Daniel to marry these two extremes in the form of a bottled water company, existing for the sole purpose of funding safe water projects. Daniel co-founded Thankyou™ at 19 with his then-girlfriend (now wife!) Justine Flynn, and best mate Jarryd Burns. They had a simple idea: what if purchasing everyday items like bottled water, food and body care products could provide life-changing solutions for the millions of people living in poverty? This is an extraordinary human story of perseverance about three kids from Melbourne with zero business experience and the shared belief that we all have the power to change stuff. Their journey is a bumpy ride of gut-wrenching decisions, wild mistakes and daring moves into business, marketing, social enterprise and beyond.