With only a small percentage of technology implementations being deemed successful, we’re often left scratching our heads about where it all went wrong. Greg Taylor, Change Management specialist, says it’s all about getting your users to embrace change. He shares with us his five Ps to help your users adopt change with confidence and give your collaboration technology implementation the best chance to succeed.Continue reading
Most organisations understand that a good governance policy is essential for any technology deployment. So they create a governance plan. Done. Unfortunately that’s not the way it works. Governance is a complicated beast and many-a-plan has failed to be implemented because of lack of communication, over complication or producing an epic document that no one reads.
Knowledge Management expert Susan Hanley outlines three common mistakes people make with governance plans and shares her advice on how you can avoid making them.Continue reading
The importance of planning for an Office 365 implementation cannot be stressed enough- the time spent planning your roadmap could save you three times the effort you would eventually end up spending and cleaning up during implementation. Confused as to where to start? Here are seven steps to creating a high level Office 365 or online services roadmap for your organisation.
It’s been said that there are no stupid questions, only stupid answers. While this is not always true (check out these stupid questions out if you doubt that), there are definitely better questions than others you can be asking.
Knowledge management expert Susan Hanley, believes the trick with good governance is not about asking good or bad questions, it’s about asking the right questions.
Here’s why: to understand what your governance policy should contain really depends on first understanding what’s important for the business, that is, your business objectives. Once you understand what your business is trying to achieve, you can then work out what needs to be in place to achieve these goals.Continue reading
The current professional landscape is rapidly changing as 7 million members of Gen Y are entering the workplace. They currently outnumber every other generation in the global workforce as Matures and Baby Boomers retire. This is creating a significant generational divide as the work ethics and attitudes of Gen Y are exponentially different from the Gen X’ers and Baby Boomers who are hiring, managing, and working with them.
With Gen X being the smallest demographic, members of this generation are facing a unique set of challenges as the “sandwich generation” in the workforce. In conjunction with the skills and preferences gap, many employers lack an intricate understanding of the basic strategies needed to hire and engage the best people from Gen X while continuing to develop and retain more senior employees. And many Gen X’ers lack the knowledge and motivation to rise to the top and become leaders in their industries.
The first step in tackling these generational issues is to understand how each generation views itself, the workplace, and those they work with. Here is an infographic that explains some broad differences between the four major generations in the workforce today.
There’s no doubt that most teams in the corporate world are connected 24/7 thanks to modern technology. From smart calendar apps to help keep track of appointments and projects to joining online meetings, all of our workplace tasks can be handled right in the palm of our hand.
Because of these great business collaboration tools, you’ve conquered the first hurdle of having an effective team—being connected. But while they may be tuned in to work and available at the sound of an incoming email, that doesn’t mean they’re actually connecting as a team.
Workplace relationships are the building blocks to creating and nurturing a high-performing team. Connecting on a personal level in the workplace builds cohesion, a support system and a source of motivation.
Team-building activities are a great way to start bringing a team together—whether they’re working together in person or virtually. I’m sure your eye twitched at the sound of “team-building activities”, but they really are essential to breaking team members out of their shells and showcasing their true personalities.
Here are some possible team-building activities, for both in-person and virtual teams to try.Continue reading
It doesn’t matter how good your intentions are, sometimes your other work (you know, that important stuff you do outside of collaboration technology) gets in the way and your project inevitably slips by the wayside.
Well, it’s time to breathe new life into your user adoption plan and get those users back on track and logging into your collaboration technology. Struggling to know where to start? Here are 27 user adoption ideas, courtesy of digital collaboration pro Richard Harbridge, that should get your creative juices flowing. (Some of these are specific to Microsoft SharePoint but many ideas can be used for any collaboration platform).Continue reading
[If you missed part one of this article, you can read it here]
According to Gartner, a successful social enterprise network is implemented 80% through organisational culture and 20% through technology.
Little change management
I recently spoke with a Programme Manager of a large multinational bank, who was in charge of rolling out social collaboration to 120,000 users globally. They had a few teething issues, one of which came from users not understanding how to use it. Not that they didn’t know how to ‘like’ a comment, it’s about understanding how to use it at work. One user asked “is this official?”. What happened here is an example of rolling out the technology without managing the change in behaviour. Instead this change was expected.Continue reading
There’s something undeniably magical about collaboration and the energy unleashed by a group of people working on something together. It’s a little bit like the energy you feel when in a packed stadium when your favourite band plays – everyone knows the lyrics, everyone knows the songs and there’s just that buzz. It’s amazing.
When we try to create this collaboration buzz in our organisations, we often focus on building the stadium (ie we buy a piece of collaboration technology) and hope that the buzz somehow follows. We’re so focused on the stadium, we forget to consider what the band was doing that was so right that got people aligned around it. Worse yet, we forget the fans. The result? Empty collaboration stadiums.
On our mission to fill these collaboration stadiums, some common mistakes plague many organisations. Here are four major collaboration missteps you may be making (and some ideas on how to get back on track).Continue reading
The Warehouse Group is a group of retail brands with more than 230 retail stores across New Zealand. Like a lot of businesses, they were heavily reliant on emails as their main channel of communication and collaboration. And like a lot of businesses, they reached a point where they knew they needed to find a better way of working: Multiple versions of documents, overflowing email inboxes and people on different versions of Microsoft Office. It was clearly time for change.
So in line with The Warehouse’s “better, simple, cheaper” ethos, (better for customers, simpler for team and cheaper for profit) they embarked on a journey to find a better way to communicate, collaborate and connect. This started with a roll out of Office 365 to their 2000 employees. Leading the people-centred side of the project was Christine Sewell, Head of Culture and Communications (catch her speaking at the upcoming Enterprise Collaboration Tech Fest). She reveals some lessons that her team learnt along the way, and some valuable advice for others about to embark on the same journey.Continue reading