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8 Uses for Video for Collaboration Technology

Video_Collaboration_TechnologyVideo can be a great tool to boost user adoption for your collaboration technology as well as to educate your users about new and important features. Here are eight great ideas for using video on your collaboration technology.

1. When Introducing New Features & UI Tours
Video can be a great way to help show users where new features are and how to use them. It often especially important to give a tour of a brand new or drastically-altered UI. As written or even image comparisons can often still lead to confusion. It is much, much easier to show these types of things than it is to write about them.Continue reading

Filed under: User AdoptionTagged with: ,

Case Study: Six Lessons Learnt From CSIRO on Collaboration Technology Delivery

CSIROCSIRO is one of the world’s leading scientific research institutes, credited with some of the world’s leading inventions that we all enjoy today- you can thank them for the WiFi you’re probably using right now as well as the plastic banknotes in your wallet and even for keeping pesky mosquitos at bay (yes, they invented Aeroguard too). It’s fair to say that none of these amazing breakthroughs would have been possible without a high level of collaboration between teams at CSIRO.

But in mid-2014 it was becoming apparent that CSIRO’s scientists were being bogged down with administrative tasks, leaving less time for collaboration in order to make more scientific breakthroughs. It was time to make a change to the way the organisation operated to support its researchers.

SROM (Supporting the Research Operating Model), is an enterprise wide  initiative built around collaboration technology to enhance productivity, reduce administrative burden and unlock researchers precious time to concentrate on making important discoveries.

As part of this initiative the IMT team learnt some valuable lessons about delivering collaboration technology the agile way. Sarah Blake and Norman Spurr from CSIRO’s IMT team presented these fascinating insights at Enterprise Collaboration Innovation & Tech Fest 2016. Here they share six insights from their session.Continue reading

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Have You Created a False Goal for Your Collaboration Technology Project?

Collaboration Technology GoalI’m going to give you a challenge. Let’s imagine that your goal is “to implement [x piece of technology] to improve collaboration”. Not an uncommon goal. Now I’m going to ask you a question and you have to answer within 10 seconds. Ready? “How will you know when your project has been successful?”


Did you succeed? I’m guessing not. (If you answered “people are collaborating”, I’m sorry but that doesn’t qualify).

Now imagine you were in charge of getting your team to the moon. Although it may sometimes seem like an enterprise collaboration technology deployment is on par with a lunar landing, you’ll probably agree the moon landing is much larger in scope, cost and degree of innovation and engineering. Yet if we ask you the same question “How will you know when your moon landing is a success?” you’d probably be able to answer me in a snap: “We landed on the moon and we returned to earth”.

So why is one so much harder to answer than the other? The answer one of my four governance home truths: Continue reading

Filed under: StrategyTagged with: ,

10 Search Tips Every SharePoint User Should Know

SharePoint-User-Adoption-Search-Magnifying-Glass“I can never find anything on SharePoint!”

Hands up who’s heard this one from their users? According to technology consultant Susan Hanley, it’s the number one complaint she hears from her clients. This has a huge impact on the way people use (or don’t use) SharePoint. Apart from the obvious frustration this causes, not being able to find the things they need causes users to lose trust in the content and in SharePoint itself. And worst of all, you run the risk of people getting their hands on old or incorrect documents.

Most of the time, this is not a problem with the way people search. It’s more often a problem with the way content tagged when it is created, with content creators failing to include enough metadata to enable SharePoint to surface their documents (that’s another conversation all together). It is also a problem with governance and content management, with inadequate or ineffective processes in place to ensure that content owners delete or archive old content and keep existing content up-to-date. But unfortunately we can’t always rely on our colleagues to create documents with perfect metadata or keep content current, so is there anything else we can do to help users find what they need?Continue reading

Filed under: User AdoptionTagged with: , , ,

How We Found the Right Balance of Ownership for Collaboration Technology

Collaboration-Tech-Governance-Ownership-BattleWith the trend for collaboration technologies to be focused on smart design and usability, many are now so intuitive you don’t need to be a developer to manage the tools. This opens up the possibilities of ownership to any number of departments within an organisation.

So where do you draw the lines of ownership for your collaboration technology? Is it a business tool owned by the business? Or is it a technical tool managed by IT? Or perhaps it’s a bit of both.

Christy Punch, Digital Workplace Consultant & Product Manager at Wells Fargo, shared her experience of implementing SharePoint during Enterprise Collaboration Innovation & Tech Fest. She explains how they found the right balance of ownership between the business and IT, and successfully navigated this very delicate relationship.Continue reading

Filed under: Case Studies, GovernanceTagged with: , , ,

Is Your Office Design Working Against Your Collaboration Efforts?

Office_Design_CollaborationThere was a moment many years ago when laptops were just coming to the workplace and I could see the impact they were going to have on the workplace. Where once we were chained to a desktop computer, we now had the freedom to collaborate when and where we wanted to. That was one of those eureka moments for me, I suddenly realised there’s something interesting going on here.

Since then, technology has become increasingly democratised in the workplace – we’re bringing our own devices and using apps to help with organisation and productivity. And technology is facilitating new and exciting levels of collaboration within the workplace. The problem is a lot of our offices haven’t evolved with technology – they haven’t kept up with the way we’re using technology at work.Continue reading

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12 User Adoption Secrets for Collaboration Technology [Part 3]

Secrets_User_AdoptionKnowledge Management guru Susan Hanley wraps up her collaboration technology user adoption secrets with the third post in the series. Find out why you need to listen to your stakeholders, never give up and most importantly, inject some fun back into your collaboration solution!

Here is part 3 in the three part series. [Read part 1 | Read part 2]

Continue reading

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The Four Pillars You Need to Build a Collaborative Enterprise

Four_Pillars_CollaborationCollaboration is something we all strive for because it is essential to better business outcomes. An aligned team that is working in harmony is always going to produce better work than what one person can achieve alone. So if we know collaboration works, surely it should be intrinsic to our work day. Unfortunately, we’re so used to setting KPIs or allocating bonuses based on individual performance – it’s almost like we’ve been conditioned to not collaborate.

So how do we get out of this individual mindset and build a truly collaborative enterprise? I believe there are four pillars we must have in order to succeed:Continue reading

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12 User Adoption Secrets for Collaboration Technology [Part 2]

User_Adoption_SecretHere’s the second installment of user adoption secrets for collaboration technology as presented by Knowledge Management guru Susan Hanley during Enterprise Collaboration Innovation & Tech Fest.

In the last post we talked about making it personal, having adoptable solutions and thinking of user adoption as a marathon, not a sprint.

Here is part 2 in the three part series. [Read part 1 | Read part 3]Continue reading

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Case Study: Collaboration Technology Governance on a Shoestring

Collaboration_on_a_BudgetTimes are tight. You’ll have to make do. We hear it all the time in business and unfortunately there are not many organisations or industries that are exempt from hearing these phrases.

When faced with tight budgets and limited resources, sorting out governance for collaboration technology can be a daunting task. Especially if you’re largely managing it yourself. But governance is an important piece of the puzzle to get right and resource strain should not be a reason to forget about it altogether.

The good news is that it can be done with limited resources and virtually no budget. Digital Workplace Consultant Christy Punch did just that in her former role at SCANA Corp as they rolled out SharePoint to their 10,000 employees and contractors. She explains how careful planning and strategic positioning can help create a solid governance plan that everyone can get on board with, and shares some valuable lessons they learnt along the way.Continue reading

Filed under: Case Studies, GovernanceTagged with: , , ,

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