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Collaboration Lessons from Keolis: How to Identify Your Value Proposition

Laurence Fourcade Enterprise Collaboration Tech Fest 2017We all know that social business collaboration is key in bringing efficiency and heightened engagement to middle and large organisations. Yet, few firms succeed in fully leveraging their online collaboration tools. Why? According to Laurence Fourcade, Vice-President of Knowledge Management and Online Collaboration for Keolis, it’s all about identifying your value proposition.

Laurence will share Keolis’ successful and ever expanding Knowledge Management and Collaboration approach at Enterprise Collaboration Innovation & Tech Fest 2017. She’ll help you understand how to frame collaboration within your company’s strategic objectives, and convince all stakeholders – top management and users alike – to invest into a full programme and actively take part.

Here she explains why your value proposition is make or break for enterprise collaboration projects, the challenges they overcame, and how she ended up in knowledge management.

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Filed under: Collaboration Culture, Enterprise Collaboration Tech Fest Speakers

The Four Collaboration Mistakes You Need to Stop Making Today

Collaboration_MistakesThere’s something undeniably magical about collaboration and the energy unleashed by a group of people working on something together. It’s a little bit like the energy you feel when in a packed stadium when your favourite band plays – everyone knows the lyrics, everyone knows the songs and there’s just that buzz. It’s amazing.

When we try to create this collaboration buzz in our organisations, we often focus on building the stadium (ie we buy a piece of collaboration technology) and hope that the buzz somehow follows. We’re so focused on the stadium, we forget to consider what the band was doing that was so right that got people aligned around it. Worse yet, we forget the fans. The result? Empty collaboration stadiums.

On our mission to fill these collaboration stadiums, some common mistakes plague many organisations. Here are four major collaboration missteps you may be making (and some ideas on how to get back on track).Continue reading

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Case Study: 6 Lessons Learnt from a Largescale Office 365 Implementation

The Warehouse GroupThe Warehouse Group is a group of retail brands with more than 230 retail stores across New Zealand. Like a lot of businesses, they were heavily reliant on emails as their main channel of communication and collaboration. And like a lot of businesses, they reached a point where they knew they needed to find a better way of working: Multiple versions of documents, overflowing email inboxes and people on different versions of Microsoft Office. It was clearly time for change.

So in line with The Warehouse’s “better, simple, cheaper” ethos, (better for customers, simpler for team and cheaper for profit) they embarked on a journey to find a better way to communicate, collaborate and connect. This started with a roll out of Office 365 to their 2000 employees. Leading the people-centred side of the project was Christine Sewell, Head of Culture and Communications.

She revealed some valuable lessons her team learnt along the way, and some indispensable advice for others about to embark on the same journey during Enterprise Collaboration Tech Fest. Here are the 6 top takeaways from her session.Continue reading

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Moving From Leader-as-Hero to Leader-as-Host

Leader_Hero“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.”

Anyone who has ever led anything knows that nothing to do with human beings and change can ever be described as easy. Perhaps one of the most challenging aspects, is that just like all the clichés say, any change begins with you first. It’s funny how often that gets disregarded in so many “organisational change initiatives”! So in that spirit of personal change let me share a little of my experiences at TATA and the organisational transformation that we are undergoing.

My personal change challenge could best be described as moving from “leader as hero” to “leader as host”.Continue reading

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Case Study: Six Lessons Learnt From CSIRO on Collaboration Technology Delivery

CSIROCSIRO is one of the world’s leading scientific research institutes, credited with some of the world’s leading inventions that we all enjoy today- you can thank them for the WiFi you’re probably using right now as well as the plastic banknotes in your wallet and even for keeping pesky mosquitos at bay (yes, they invented Aeroguard too). It’s fair to say that none of these amazing breakthroughs would have been possible without a high level of collaboration between teams at CSIRO.

But in mid-2014 it was becoming apparent that CSIRO’s scientists were being bogged down with administrative tasks, leaving less time for collaboration in order to make more scientific breakthroughs. It was time to make a change to the way the organisation operated to support its researchers.

SROM (Supporting the Research Operating Model), is an enterprise wide  initiative built around collaboration technology to enhance productivity, reduce administrative burden and unlock researchers precious time to concentrate on making important discoveries.

As part of this initiative the IMT team learnt some valuable lessons about delivering collaboration technology the agile way. Sarah Blake and Norman Spurr from CSIRO’s IMT team presented these fascinating insights at Enterprise Collaboration Innovation & Tech Fest 2016. Here they share six insights from their session.Continue reading

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Is Your Office Design Working Against Your Collaboration Efforts?

Office_Design_CollaborationThere was a moment many years ago when laptops were just coming to the workplace and I could see the impact they were going to have on the workplace. Where once we were chained to a desktop computer, we now had the freedom to collaborate when and where we wanted to. That was one of those eureka moments for me, I suddenly realised there’s something interesting going on here.

Since then, technology has become increasingly democratised in the workplace – we’re bringing our own devices and using apps to help with organisation and productivity. And technology is facilitating new and exciting levels of collaboration within the workplace. The problem is a lot of our offices haven’t evolved with technology – they haven’t kept up with the way we’re using technology at work.Continue reading

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The Four Pillars You Need to Build a Collaborative Enterprise

Four_Pillars_CollaborationCollaboration is something we all strive for because it is essential to better business outcomes. An aligned team that is working in harmony is always going to produce better work than what one person can achieve alone. So if we know collaboration works, surely it should be intrinsic to our work day. Unfortunately, we’re so used to setting KPIs or allocating bonuses based on individual performance – it’s almost like we’ve been conditioned to not collaborate.

So how do we get out of this individual mindset and build a truly collaborative enterprise? I believe there are four pillars we must have in order to succeed:Continue reading

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