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Why Did My Enterprise Social Implementation Fail? – Part 2

Collaboration_Fail_Thumb_Down[If you missed part one of this article, you can read it here]

I recently spoke with a Programme Manager of a large multinational bank, who was in charge of rolling out social collaboration to 120,000 users globally. They had a few teething issues, one of which came from users not understanding how to use it. Not that they didn’t know how to ‘like’ a comment, it’s about understanding how to use it at work. One user asked “is this official?”.

What happened here is an example of rolling out the technology without managing the change in behaviour. Instead this change was expected.

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Filed under: SocialTagged with: ,

The Four Collaboration Mistakes You Need to Stop Making Today

Collaboration_MistakesThere’s something undeniably magical about collaboration and the energy unleashed by a group of people working on something together. It’s a little bit like the energy you feel when in a packed stadium when your favourite band plays – everyone knows the lyrics, everyone knows the songs and there’s just that buzz. It’s amazing.

When we try to create this collaboration buzz in our organisations, we often focus on building the stadium (ie we buy a piece of collaboration technology) and hope that the buzz somehow follows. We’re so focused on the stadium, we forget to consider what the band was doing that was so right that got people aligned around it. Worse yet, we forget the fans. The result? Empty collaboration stadiums.

On our mission to fill these collaboration stadiums, some common mistakes plague many organisations. Here are four major collaboration missteps you may be making (and some ideas on how to get back on track).Continue reading

Filed under: Collaboration Culture, Enterprise Collaboration Tech Fest SpeakersTagged with: , , ,

Case Study: 6 Lessons Learnt from a Largescale Office 365 Implementation

The Warehouse GroupThe Warehouse Group is a group of retail brands with more than 230 retail stores across New Zealand. Like a lot of businesses, they were heavily reliant on emails as their main channel of communication and collaboration. And like a lot of businesses, they reached a point where they knew they needed to find a better way of working: Multiple versions of documents, overflowing email inboxes and people on different versions of Microsoft Office. It was clearly time for change.

So in line with The Warehouse’s “better, simple, cheaper” ethos, (better for customers, simpler for team and cheaper for profit) they embarked on a journey to find a better way to communicate, collaborate and connect. This started with a roll out of Office 365 to their 2000 employees. Leading the people-centred side of the project was Christine Sewell, Head of Culture and Communications.

She revealed some valuable lessons her team learnt along the way, and some indispensable advice for others about to embark on the same journey during Enterprise Collaboration Tech Fest. Here are the 6 top takeaways from her session.Continue reading

Filed under: Case Studies, Enterprise Collaboration Tech Fest SpeakersTagged with: , ,

Why Did My Enterprise Social Implementation Fail? – Part 1

Collaboration_Technology_FailWith an increasing interest, investment and ‘sampling’ of social technologies within organisations around the world, a worrying mirror trend is also surfacing – adoption failure.

Social technologies are a unique solution. They are incredibly different to CRMs, ERPs, and accounting technology deployments. Yet they are being implemented using the same steps, processes and methodologies.

Let’s have a quick look at why up to 80% of enterprise social implementations fall short in success.Continue reading

Filed under: SocialTagged with: , ,

Why You Shouldn’t Ask Your Users What They Want

Collaboration_Technology_User_QuestionsIf you ask your users what they want your collaboration technology to do, they’ll probably come up with something like “improve collaboration” which doesn’t tell you much. This may be because they hear these kinds of platitudes way too often in technology projects (more on that topic later).

The more likely explanation is that they probably don’t know what they want. Yet… Don’t worry, they’ll get there eventually. With some help from you of course.

To get your users to tell you what they really want, you’ll first need to understand a bit more about how their minds work. Brace yourself!Continue reading

Filed under: User AdoptionTagged with: ,

Three Strategies to Secure Budget for Collaboration Technology Training

Piggy_Bank_Budget_Collaboration_TechnologyAny good project manager knows that training is an important part of a successful technology rollout. Training conveys information, skills and awareness in order to unlock the business value of your new tools.

These days we expect that everyone has a level of technology awareness that makes collaboration tools intuitive. For this reason, collaboration project budgets often skimp on training resources, limiting the investment to basic user guides, or point-in-time communications. And then when projects run behind schedule training and communication get further compressed limiting their effectiveness.

For whatever reason, enabling people to use the tools effectively, through ongoing training and support resources, is an often neglected element of the collaboration technology project. The tools won’t use themselves and without a clever and effective plan to build confidence over time, the real benefits of collaboration can never be realised. After all, if collaboration was something that was made easier by technology, wouldn’t we all be masters by now?

If you are struggling to justify the importance of training for your collaboration technology, here are three strategies that might help you unleash the value in your project:Continue reading

Filed under: TrainingTagged with: , , ,

Moving From Leader-as-Hero to Leader-as-Host

Leader_Hero“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.”

Anyone who has ever led anything knows that nothing to do with human beings and change can ever be described as easy. Perhaps one of the most challenging aspects, is that just like all the clichés say, any change begins with you first. It’s funny how often that gets disregarded in so many “organisational change initiatives”! So in that spirit of personal change let me share a little of my experiences at TATA and the organisational transformation that we are undergoing.

My personal change challenge could best be described as moving from “leader as hero” to “leader as host”.Continue reading

Filed under: Collaboration Culture, Enterprise Collaboration Tech Fest SpeakersTagged with: , ,

8 Uses for Video for Collaboration Technology

Video_Collaboration_TechnologyVideo can be a great tool to boost user adoption for your collaboration technology as well as to educate your users about new and important features. Here are eight great ideas for using video on your collaboration technology.

1. When Introducing New Features & UI Tours
Video can be a great way to help show users where new features are and how to use them. It often especially important to give a tour of a brand new or drastically-altered UI. As written or even image comparisons can often still lead to confusion. It is much, much easier to show these types of things than it is to write about them.Continue reading

Filed under: User AdoptionTagged with: ,

Case Study: Six Lessons Learnt From CSIRO on Collaboration Technology Delivery

CSIROCSIRO is one of the world’s leading scientific research institutes, credited with some of the world’s leading inventions that we all enjoy today- you can thank them for the WiFi you’re probably using right now as well as the plastic banknotes in your wallet and even for keeping pesky mosquitos at bay (yes, they invented Aeroguard too). It’s fair to say that none of these amazing breakthroughs would have been possible without a high level of collaboration between teams at CSIRO.

But in mid-2014 it was becoming apparent that CSIRO’s scientists were being bogged down with administrative tasks, leaving less time for collaboration in order to make more scientific breakthroughs. It was time to make a change to the way the organisation operated to support its researchers.

SROM (Supporting the Research Operating Model), is an enterprise wide  initiative built around collaboration technology to enhance productivity, reduce administrative burden and unlock researchers precious time to concentrate on making important discoveries.

As part of this initiative the IMT team learnt some valuable lessons about delivering collaboration technology the agile way. Sarah Blake and Norman Spurr from CSIRO’s IMT team presented these fascinating insights at Enterprise Collaboration Innovation & Tech Fest 2016. Here they share six insights from their session.Continue reading

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Have You Created a False Goal for Your Collaboration Technology Project?

Collaboration Technology GoalI’m going to give you a challenge. Let’s imagine that your goal is “to implement [x piece of technology] to improve collaboration”. Not an uncommon goal. Now I’m going to ask you a question and you have to answer within 10 seconds. Ready? “How will you know when your project has been successful?”


Did you succeed? I’m guessing not. (If you answered “people are collaborating”, I’m sorry but that doesn’t qualify).

Now imagine you were in charge of getting your team to the moon. Although it may sometimes seem like an enterprise collaboration technology deployment is on par with a lunar landing, you’ll probably agree the moon landing is much larger in scope, cost and degree of innovation and engineering. Yet if we ask you the same question “How will you know when your moon landing is a success?” you’d probably be able to answer me in a snap: “We landed on the moon and we returned to earth”.

So why is one so much harder to answer than the other? The answer one of my four governance home truths: Continue reading

Filed under: StrategyTagged with: ,

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