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10 Search Tips Every SharePoint User Should Know

SharePoint-User-Adoption-Search-Magnifying-Glass“I can never find anything on SharePoint!”

Hands up who’s heard this one from their users? According to technology consultant Susan Hanley, it’s the number one complaint she hears from her clients. This has a huge impact on the way people use (or don’t use) SharePoint. Apart from the obvious frustration this causes, not being able to find the things they need causes users to lose trust in the content and in SharePoint itself. And worst of all, you run the risk of people getting their hands on old or incorrect documents.

Most of the time, this is not a problem with the way people search. It’s more often a problem with the way content tagged when it is created, with content creators failing to include enough metadata to enable SharePoint to surface their documents (that’s another conversation all together). It is also a problem with governance and content management, with inadequate or ineffective processes in place to ensure that content owners delete or archive old content and keep existing content up-to-date. But unfortunately we can’t always rely on our colleagues to create documents with perfect metadata or keep content current, so is there anything else we can do to help users find what they need?Continue reading

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How We Found the Right Balance of Ownership for Collaboration Technology

Collaboration-Tech-Governance-Ownership-BattleWith the trend for collaboration technologies to be focused on smart design and usability, many are now so intuitive you don’t need to be a developer to manage the tools. This opens up the possibilities of ownership to any number of departments within an organisation.

So where do you draw the lines of ownership for your collaboration technology? Is it a business tool owned by the business? Or is it a technical tool managed by IT? Or perhaps it’s a bit of both.

Christy Punch, Digital Workplace Consultant & Product Manager at Wells Fargo, shared her experience of implementing SharePoint during Enterprise Collaboration Innovation & Tech Fest. She explains how they found the right balance of ownership between the business and IT, and successfully navigated this very delicate relationship.Continue reading

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Is Your Office Design Working Against Your Collaboration Efforts?

Office_Design_CollaborationThere was a moment many years ago when laptops were just coming to the workplace and I could see the impact they were going to have on the workplace. Where once we were chained to a desktop computer, we now had the freedom to collaborate when and where we wanted to. That was one of those eureka moments for me, I suddenly realised there’s something interesting going on here.

Since then, technology has become increasingly democratised in the workplace – we’re bringing our own devices and using apps to help with organisation and productivity. And technology is facilitating new and exciting levels of collaboration within the workplace. The problem is a lot of our offices haven’t evolved with technology – they haven’t kept up with the way we’re using technology at work.Continue reading

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12 User Adoption Secrets for Collaboration Technology [Part 3]

Secrets_User_AdoptionKnowledge Management guru Susan Hanley wraps up her collaboration technology user adoption secrets with the third post in the series. Find out why you need to listen to your stakeholders, never give up and most importantly, inject some fun back into your collaboration solution!

Here is part 3 in the three part series. [Read part 1 | Read part 2]

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The Four Pillars You Need to Build a Collaborative Enterprise

Four_Pillars_CollaborationCollaboration is something we all strive for because it is essential to better business outcomes. An aligned team that is working in harmony is always going to produce better work than what one person can achieve alone. So if we know collaboration works, surely it should be intrinsic to our work day. Unfortunately, we’re so used to setting KPIs or allocating bonuses based on individual performance – it’s almost like we’ve been conditioned to not collaborate.

So how do we get out of this individual mindset and build a truly collaborative enterprise? I believe there are four pillars we must have in order to succeed:Continue reading

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12 User Adoption Secrets for Collaboration Technology [Part 2]

User_Adoption_SecretHere’s the second installment of user adoption secrets for collaboration technology as presented by Knowledge Management guru Susan Hanley during Enterprise Collaboration Innovation & Tech Fest.

In the last post we talked about making it personal, having adoptable solutions and thinking of user adoption as a marathon, not a sprint.

Here is part 2 in the three part series. [Read part 1 | Read part 3]Continue reading

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Case Study: Collaboration Technology Governance on a Shoestring

Collaboration_on_a_BudgetTimes are tight. You’ll have to make do. We hear it all the time in business and unfortunately there are not many organisations or industries that are exempt from hearing these phrases.

When faced with tight budgets and limited resources, sorting out governance for collaboration technology can be a daunting task. Especially if you’re largely managing it yourself. But governance is an important piece of the puzzle to get right and resource strain should not be a reason to forget about it altogether.

The good news is that it can be done with limited resources and virtually no budget. Digital Workplace Consultant Christy Punch did just that in her former role at SCANA Corp as they rolled out SharePoint to their 10,000 employees and contractors. She explains how careful planning and strategic positioning can help create a solid governance plan that everyone can get on board with, and shares some valuable lessons they learnt along the way.Continue reading

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[Infographic] What Challenges do Organisations Face Around Collaboration Technology?

Which enterprise collaboration technology issues keep professionals up at night? The Eventful Group ran a series of interactive discussion sessions to find out. This infographic gives a snapshot of the research group as well as the the top eight issues that the research participants highlighted as being most important to them.Continue reading

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12 User Adoption Secrets for Collaboration Technology [Part 1]

User_Adoption_SecretsUser adoption is the holy grail of any enterprise collaboration software project. Knowledge Management guru Susan Hanley shared her top 12 secrets for user adoption success during her session at Enterprise Collaboration Innovation & Tech Fest.

Here is part 1 in the three part series. [Read part 2 | Read part 3]

Secret #1: Adoption is Not the End-Game

Adoption is not the end-game when it comes to collaboration technology, business results are. So often, we roll out a collaboration solution and we wonder why people just don’t come and use it on their own. Remember that you are completely invested in that solution, you’ve spent your life’s work (or at least the last few months) working on the solution and when you start bringing this to your user community, adoption rarely happens all at once. You have to give it a little time, so cut yourself a little bit of a break here!Continue reading

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Enterprise Collaboration Technology 2016: Trends, Issues & Challenges

iPad from front 3 2016 updateHow are we doing when it comes to implementing, using and managing enterprise collaboration technologies in our organisations? Where are we finding success? Which aspects continue to prove challenging? And what lessons have companies learned from implementing collaboration technology in their own organisations?

We recently ran a series of interactive discussion groups across Australia and New Zealand to answer the questions above and uncover what’s going on inside their organisations in regards to collaboration technology. We spoke to 123 professionals from 89 organisations, all concerned with driving collaboration initiatives within their business.

The results of these discussion groups are detailed in our report “Enterprise Collaboration Technology 2016: Trends, Issues & Challenges”. Fill out the form below to download the report.


Note: If you’re looking for the most up-to-date research, visit our Industry Research page.

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