Hands up who’s heard this one from their users? According to technology consultant Susan Hanley, it’s the number one complaint she hears from her clients. This has a huge impact on the way people use (or don’t use) SharePoint. Apart from the obvious frustration this causes, not being able to find the things they need causes users to lose trust in the content and in SharePoint itself. And worst of all, you run the risk of people getting their hands on old or incorrect documents.
Most of the time, this is not a problem with the way people search. It’s more often a problem with the way content tagged when it is created, with content creators failing to include enough metadata to enable SharePoint to surface their documents (that’s another conversation all together). It is also a problem with governance and content management, with inadequate or ineffective processes in place to ensure that content owners delete or archive old content and keep existing content up-to-date. But unfortunately we can’t always rely on our colleagues to create documents with perfect metadata or keep content current, so is there anything else we can do to help users find what they need?Continue reading