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Do You Make These Three Common Governance Mistakes?

MistakeMost organisations understand that a good governance policy is essential for any technology deployment. So they create a governance plan. Done. Unfortunately that’s not the way it works. Governance is a complicated beast and many-a-plan has failed to be implemented because of lack of communication, over complication or producing an epic document that no one reads.

During her presentation at Enterprise Collaboration Innovation & Tech Fest, Knowledge Management expert Susan Hanley outlined three common mistakes people make with governance plans and shares her advice on how you can avoid making them.Continue reading

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Are You Asking the Right Governance Questions?

Cloud_QuestionIt’s been said that there are no stupid questions, only stupid answers. While this is not always true (check out these stupid questions out if you doubt that), there are definitely better questions than others you can be asking.

Knowledge management expert Susan Hanley, believes the trick with good governance is not about asking good or bad questions, it’s about asking the right questions.

Here’s why…

to understand what your governance policy should contain really depends on first understanding what’s important for the business, that is, your business objectives. Once you understand what your business is trying to achieve, you can then work out what needs to be in place to achieve these goals.Continue reading

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Your Team Is Connected, But Are They Connecting?

Team_connecting_CollaborationThere’s no doubt that most teams in the corporate world are connected 24/7 thanks to modern technology. From smart calendar apps to help keep track of appointments and projects to joining online meetings, all of our workplace tasks can be handled right in the palm of our hand.

Because of these great business collaboration tools, you’ve conquered the first hurdle of having an effective team—being connected. But while they may be tuned in to work and available at the sound of an incoming email, that doesn’t mean they’re actually connecting as a team.

Workplace relationships are the building blocks to creating and nurturing a high-performing team. Connecting on a personal level in the workplace builds cohesion, a support system and a source of motivation.

Team-building activities are a great way to start bringing a team together—whether they’re working together in person or virtually. I’m sure your eye twitched at the sound of “team-building activities”, but they really are essential to breaking team members out of their shells and showcasing their true personalities.

Here are some possible team-building activities, for both in-person and virtual teams to try.Continue reading

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27 Simple Ways to Rejuvenate Your Collaboration Technology

Rejuvinate_Technology_Plant_HandA lot of collaboration technology projects start off with the best of intentions. You’re absolutely committed to setting up that competition and that launch party will happen. Well, eventually.

It doesn’t matter how good your intentions are, sometimes your other work (you know, that important stuff you do outside of collaboration technology) gets in the way and your project inevitably slips by the wayside.

Well, it’s time to breathe new life into your user adoption plan and get those users back on track and logging into your collaboration technology. Struggling to know where to start?

Here are 27 user adoption ideas, courtesy of digital collaboration pro Richard Harbridge, that should get your creative juices flowing. (Some of these are specific to Microsoft SharePoint but many ideas can be used for any collaboration platform).Continue reading

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Why Did My Enterprise Social Implementation Fail? – Part 2

Collaboration_Fail_Thumb_Down[If you missed part one of this article, you can read it here]

I recently spoke with a Programme Manager of a large multinational bank, who was in charge of rolling out social collaboration to 120,000 users globally. They had a few teething issues, one of which came from users not understanding how to use it. Not that they didn’t know how to ‘like’ a comment, it’s about understanding how to use it at work. One user asked “is this official?”.

What happened here is an example of rolling out the technology without managing the change in behaviour. Instead this change was expected.

Continue reading

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Why Did My Enterprise Social Implementation Fail? – Part 1

Collaboration_Technology_FailWith an increasing interest, investment and ‘sampling’ of social technologies within organisations around the world, a worrying mirror trend is also surfacing – adoption failure.

Social technologies are a unique solution. They are incredibly different to CRMs, ERPs, and accounting technology deployments. Yet they are being implemented using the same steps, processes and methodologies.

Let’s have a quick look at why up to 80% of enterprise social implementations fall short in success.Continue reading

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Three Strategies to Secure Budget for Collaboration Technology Training

Piggy_Bank_Budget_Collaboration_TechnologyAny good project manager knows that training is an important part of a successful technology rollout. Training conveys information, skills and awareness in order to unlock the business value of your new tools.

These days we expect that everyone has a level of technology awareness that makes collaboration tools intuitive. For this reason, collaboration project budgets often skimp on training resources, limiting the investment to basic user guides, or point-in-time communications. And then when projects run behind schedule training and communication get further compressed limiting their effectiveness.

For whatever reason, enabling people to use the tools effectively, through ongoing training and support resources, is an often neglected element of the collaboration technology project. The tools won’t use themselves and without a clever and effective plan to build confidence over time, the real benefits of collaboration can never be realised. After all, if collaboration was something that was made easier by technology, wouldn’t we all be masters by now?

If you are struggling to justify the importance of training for your collaboration technology, here are three strategies that might help you unleash the value in your project:Continue reading

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8 Uses for Video for Collaboration Technology

Video_Collaboration_TechnologyVideo can be a great tool to boost user adoption for your collaboration technology as well as to educate your users about new and important features. Here are eight great ideas for using video on your collaboration technology.

1. When Introducing New Features & UI Tours
Video can be a great way to help show users where new features are and how to use them. It often especially important to give a tour of a brand new or drastically-altered UI. As written or even image comparisons can often still lead to confusion. It is much, much easier to show these types of things than it is to write about them.Continue reading

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Case Study: Six Lessons Learnt From CSIRO on Collaboration Technology Delivery

CSIROCSIRO is one of the world’s leading scientific research institutes, credited with some of the world’s leading inventions that we all enjoy today- you can thank them for the WiFi you’re probably using right now as well as the plastic banknotes in your wallet and even for keeping pesky mosquitos at bay (yes, they invented Aeroguard too). It’s fair to say that none of these amazing breakthroughs would have been possible without a high level of collaboration between teams at CSIRO.

But in mid-2014 it was becoming apparent that CSIRO’s scientists were being bogged down with administrative tasks, leaving less time for collaboration in order to make more scientific breakthroughs. It was time to make a change to the way the organisation operated to support its researchers.

SROM (Supporting the Research Operating Model), is an enterprise wide  initiative built around collaboration technology to enhance productivity, reduce administrative burden and unlock researchers precious time to concentrate on making important discoveries.

As part of this initiative the IMT team learnt some valuable lessons about delivering collaboration technology the agile way. Sarah Blake and Norman Spurr from CSIRO’s IMT team presented these fascinating insights at Enterprise Collaboration Innovation & Tech Fest 2016. Here they share six insights from their session.Continue reading

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10 Search Tips Every SharePoint User Should Know

SharePoint-User-Adoption-Search-Magnifying-Glass“I can never find anything on SharePoint!”

Hands up who’s heard this one from their users? According to technology consultant Susan Hanley, it’s the number one complaint she hears from her clients. This has a huge impact on the way people use (or don’t use) SharePoint. Apart from the obvious frustration this causes, not being able to find the things they need causes users to lose trust in the content and in SharePoint itself. And worst of all, you run the risk of people getting their hands on old or incorrect documents.

Most of the time, this is not a problem with the way people search. It’s more often a problem with the way content tagged when it is created, with content creators failing to include enough metadata to enable SharePoint to surface their documents (that’s another conversation all together). It is also a problem with governance and content management, with inadequate or ineffective processes in place to ensure that content owners delete or archive old content and keep existing content up-to-date. But unfortunately we can’t always rely on our colleagues to create documents with perfect metadata or keep content current, so is there anything else we can do to help users find what they need?Continue reading

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