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Category Archives: Talent Management

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Who Has Time for Performance Reviews? [Especially When They Take 49 Clicks to Complete]

Innovation & Tech Fest Hub Posted on March 23, 2018 by Clare HastingsFebruary 5, 2019

In the legal industry, where billable hours are measured in 6-minute increments, efficiency is king. So when a performance review takes 49 clicks and more than 8 months to complete, it becomes apparent something needed to change. Enter Louise Ferris, Director of HR. Under her leadership, McCullough Robertson has overhauled their HR systems and processes. She shared her insights on their HR transformation journey at HR Innovation & Tech Fest 2017 – the challenges, successes and three key strategies of leading change in a traditional business. A Conservative Legal Landscape McCullough Robertson is a leading independent Australian law firm with offices in Brisbane, Sydney, Melbourne and Newcastle. Like many in the legal industry, they are operating within a conservative environment, with a 50-strong partner leadership. With close to 400 staff, the firm is big enough to have a level of technological sophistication, but small enough that everyone has an opinion. “We have 50 partners, which essentially means I have 50 bosses”, said Louise. An Onerous Performance Review System One of the biggest pain points was their performance review process. The system, which had been in place for 6 years, was based on a competency framework with a traditional reviewee/reviewer model. It was a cumbersome 8 month process from self review to REM sign off. For McCullough Robertson’s lawyers who record every 6 minutes of their time, the time spent doing a performance review was not considered well spent. On top of the time consideration, they were working with 5 different … Continue reading →

Posted in Case Studies, Change Management, Performance Management, Talent Management

Employee Experience: Preparing for the Workplace of the Future

Innovation & Tech Fest Hub Posted on October 26, 2017 by Diana CavillOctober 26, 2017

Employee engagement has been an HR buzzword for many years, but employee experience is a relatively new field. In this context ‘experience’ refers to the totality of employee experiences within the organisation; how staff feel about colleagues, management, KPIs and company culture.   The evaluation of both engagement and experience in the workplace has recently been disrupted by the emergence of big data and user-friendly tools. HR professionals are running increasingly sophisticated software, no longer dependent on the IT department to gather and process data for them.   In this blog, we look at employee experience and engagement, the impact of cloud-based tools on HR, and how a major Melbourne utility used a new HR platform to align employees’ goals with its own.   Engagement and psychological investment   Engagement is a word that’s used a lot in HR. To an extent, it’s tied in to organisational goals and culture, because engagement is the level of an employee’s psychological investment in the organisation.   It’s easy to assume that people who are happy are engaged, but it’s not always the case. You can be happy, but not engaged. The key is alignment between company and individual goals.   Staff engagement surveys can give an organisation a sense of how it is serving its employees. But organisations need to decide the overall goals they want to achieve before they can engage their staff.   The impact of the cloud on evaluating employee experience  The IT department is no longer solely responsible for providing all the resources and tools used in HR – databases, interfaces, report generation. These tools are how we reach in and find out about employee experience, and thanks to the cloud, they have become much more user-friendly and independent.  When it … Continue reading →

Posted in Cloud, Digital, Employee Engagement, HR Technology, Mobility, Performance Management, Talent Management

5 Minutes With Josh Bersin – World Thought-Leader in HR

Innovation & Tech Fest Hub Posted on October 3, 2017 by Diana CavillOctober 3, 2017

The one and only Josh Bersin is headlining at this year’s HR Innovation & Tech Fest. He is an undisputed world thought-leader in HR Tech with a unique insight into the ANZ market. We caught up with him and discussed HR trends ahead of his presentations at the event.  You spend your life immersed in major global HR trends. But are there any recent HR trends that have completely taken you by surprise? Yes. By far the biggest trend, and one I may never have predicted, is the fact that “HR applications” are now becoming “productivity applications.” In other words, all the things we did years ago in HR technology to create systems of record, automate transactions, and collect data – are now more or less “base features.” The real shift is toward HR applications that help make work better, help give people value (ie. Make you more productive, give you energy, teach you about people, advance your career). This, coupled with the explosion of new “Intelligent Automation” tools (AI in reverse) to offer you smart recommendations based on AI, is a whole new world of HR technology. Of course mobile enabled is important too, but that too is now a “must have.” What HR innovation and technology challenges do you see as being unique to the Australia market? And are there any particular trends you can see that are headed our way? Some of the most important “gifts” we have been given by the Australia market is the intense … Continue reading →

Posted in Employee Engagement, HR Technology, Leadership, Mobility, Strategy, Talent Management

eBook: Three Simple Concepts to Kick-Start Your Talent Community

Innovation & Tech Fest Hub Posted on May 29, 2017 by Diana CavillFebruary 6, 2019

A strong talent brand and community can make a huge impact on your business. It can lower costs per hire up to 50%, and lower attrition up to 30%. 3 out of 4 job seekers are craving the value that a talent community brings: they’re on the hunt for information, jobs, alerts, and content to help them make their next move and thrive in their career. We’re in a competitive talent market across the globe: our competitors are building talent communities, and they’re beating us to it. The truth is if you’re not giving job seekers the content they crave, your competitors are going to leapfrog you. So the question is: How do you start a talent community? It all sounds like a lot of work. This eBook covers three simple concepts that will guide you in building a sustainable and thriving talent community. 1. Believe it: How do you make people believe that your talent community will work, even before you see any results. 2. Build it: A community is an ongoing investment of time, energy, and resources. How do you build it is a sustainable way, especially on a limited budget? 3. Share it: Why Marketing is your best friend and how to get your internal teams involved. Fill in the form below to download this free eBook and discover three simple concepts that will guide you in building a sustainable and thriving talent community for your business to ensure you don’t get left behind your competitors. … Continue reading →

Posted in eBooks, Talent Management

How Atlassian Attracts the Best Talent with High Touch Candidate Experiences

Innovation & Tech Fest Hub Posted on March 6, 2017 by Diana CavillFebruary 6, 2019

Atlassian is one of Sydney’s greatest success stories to date. An enterprise software company that develops products for software developers, project managers, and content management, best known for its issue tracking application, Jira. Atlassian is also well known for its quirky and down to earth style and has been named as Australia’s Best Employer. Since its conception in 2002, Atlassian has grown to serve over 60,000 customers globally, including 85 of the Fortune 100, and many million users worldwide. During HR Tech Fest 2016 in Melbourne, Future Knowledge hosted a series of podcasts live from the conference floor, and caught up with Caitriona Staunton, Head of Recruitment at Atlassian. Here’s a summary of the podcast conversation where they discuss how Atlassian manages to attract the very best talent and how they create high touch candidate experiences in their recruiting strategy. Embed Company Values Into The Hiring Experience One of the key takeaways was to think beyond the individual, think beyond the candidate that you’re interviewing and think about everyone that’s impacted by the candidates’ decision to join your company. Atlassian always try to think about the full picture, including the partner and family. But despite their strong brand presence with engineering talent in Australia, Atlassian doesn’t just hire engineers.  When they look at all the different geographies around the world that they hire from, they are a bit more of a developing brand, particularly amongst the designer and product manager skillsets, so they need to work a bit harder on … Continue reading →

Posted in Talent Management

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