Scaling Training and Driving Adoption at Talent International with Whatfix

At Talent International, rolling out a platform for thousands of external contractors and candidates required ensuring smooth adoption and consistent support at scale, without lengthy classroom training or added strain on support teams.

In this session, Megan Mossman, Change & Technology Adoption Manager at Talent International, shares how her team leveraged Whatfix to deliver in-product guidance and proactive communications directly into the platform. They reduced support tickets by more than a quarter, even as their contractor base grew and major product changes were released. The result is scalable, hands-on learning at the moment of need, improved user experience, and adoption across a diverse user group with minimal internal resources.

Key Learnings

1. How Talent International scaled training and support across thousands of users with limited internal effort.
2. Why traditional training often fails, and how in-product guidance drives better adoption and retention.
3. The measurable impact: fewer support tickets, stronger adoption, and improved user experience despite rapid growth.
4. Practical lessons on overcoming user perceptions of change and ensuring adoption sticks.

About Megan

I am passionate about Digital Adoption. I love to explore what we can do with the technology around us to improve the way we engage with a business and retain information. With a background working in Product Training, System Support, Project Management, Communications and Change Management, I enjoy leveraging the skills I have learnt in these areas to improve the onboarding, compliance and adoption of technology within a business and for their clients/ customers.