How customer centric is your organisation?
In this presentation from the Customer Experience Innovation & Tech Fest 2017, Neal Ross, Director of IT & Services at Konica Minolta spoke about his idea of what a customer centric culture is, and where to focus if you want to turn your company into one that customers love doing business with.
He shared excellent insights into Konica Minolta’s journey towards customer centricity and gave tangible tips to apply in your own organisation.
Fill out the form below to access Neal’s presentation audio with slides.
About the Speaker
Neal Ross is the Director, IT & Services at Konica Minolta.
He is passionate about transforming business through customer centric people, process and technologies. An IT & Services business leader with over 20 years’ experience of delivering successful customer outcomes, business improvement & value.