Challenging business environments, the rapid evolution of technology and drive for customer centric operating models has put business transformation in focus, to deliver long-term success. Kotahi is delivering a multi-year, multi-vendor full enterprise business transformation across systems, data and process, with employee and customer experience at the heart. Having to manage through change fatigue and ensuring both the programme team and rest of the business are working as “One Crew, One Mission”, has been key to retaining high employee engagement and strong change readiness results.

This session will cover how to:

• Develop a change-ready culture and customer mindset across the business
• Build capacity for transformation through capability and strategic workforce planning
• Explore the changes in the roles of the People team (HR), transformation and change management

3 Key Learnings

1. Executive leadership is essential in multi-year, business-led programmes
2. Talent management and capability are crucial, providing opportunities for growth and development through transformation
3. The importance of bringing your employees on the journey and leading the change from a business perspective