Why Should Your Stakeholders Care About Your Fancy People Tech: Mitre 10’s Journey from Selection to Adoption

A few years back, in our retail world HR was a transactional word –  we were the people to hire, fire and do copious paperwork in between. Mitre 10, with the adoption of its new operating model 5 years back, intentionally committed to building a cohesive, comprehensive people ecosystem. That ecosystem is in equal parts made of people technology, change management and leadership development. We have tried, failed and refined across our People Experience milestones over these years. Ian Dalrymple and Sam Carter have been at the heart of our transformation efforts and will share everything from the nerd details to the gotcha moments that have helped us step up our game.

In this session, we will talk through:

• Starting with a clear vision of your People Experience and then being obsessive about it
• Making the link from People Tech to commercial outcomes
• Finding your quick wins
• Selecting fit for purpose People Tech
• What to do when your Tech fails  

3 Key Learnings

1. Be obsessive about PX every step of the journey
2. Understand your value proposition and be able to articulate it well
3. Fail fast fail forward

About Ian

As Mitre 10’s Head of Digital People Experience, Ian brings a passion for transforming the way organisations engage with their most valuable asset – their people. With a unique blend of expertise in human resources, technology, and innovation, Ian leads a dynamic team focussed on creating a seamless and enriching digital experience for employees. Throughout his career, Ian has been a driving force behind implementing cutting-edge digital solutions that enhance the overall team member journey, from recruitment and onboarding to talent development and retention. His expertise in HR analytics, artificial intelligence, and automation has not only streamlined HR processes but also significantly improved team member engagement and satisfaction.
 
With 25 years' experience in HR and Technology, Ian has had the privilege of delivering projects for Vodafone Global, Fletcher Building, One New Zealand, Air New Zealand, Spark, TVNZ, Westpac and many others. Ian has combined his love of travel with his pursuit of innovation, working on projects in London, California, India, Australia .. even backstage at the Glastonbury Festival.