Why Should Your Stakeholders Care About Your Fancy People Tech: Mitre 10’s Journey from Selection to Adoption

A few years back, in our retail world HR was a transactional word –  we were the people to hire, fire and do copious paperwork in between. Mitre 10, with the adoption of its new operating model 5 years back, intentionally committed to building a cohesive, comprehensive people ecosystem. That ecosystem is in equal parts made of people technology, change management and leadership development. We have tried, failed and refined across our People Experience milestones over these years. Ian Dalrymple and Sam Carter have been at the heart of our transformation efforts and will share everything from the nerd details to the gotcha moments that have helped us step up our game.

In this session, we will talk through:

• Starting with a clear vision of your People Experience and then being obsessive about it
• Making the link from People Tech to commercial outcomes
• Finding your quick wins
• Selecting fit for purpose People Tech
• What to do when your Tech fails  

3 Key Learnings

1. Be obsessive about PX every step of the journey
2. Understand your value proposition and be able to articulate it well
3. Fail fast fail forward

About Samantha

As a Learning Experience Partner for Mitre 10, Sam brings an enthusiasm for empowering people through effective technology. She’s passionate about leveraging user experience to improve stakeholder engagement. Sam is an integral part of the Capability team and has been key player in Mitre 10’s journey towards LMS adoption and author enablement. She has worked closely with new authors of learning content, equipping them with the tools to take ownership of content creation in their spaces. Most recently, she has worked on the project to upgrade Mitre 10’s LMS system, from RFP right through to rollout. Her commitment to keeping the end user at the heart of decisions has ensured high levels of buy-in and swift rates of adoption with the new platform.  With 13 years’ experience in learning and education, Sam has delivered programmes for Stuff Ltd and University of Auckland. Prior to that she was based in the classroom, finding innovative ways to use technology to maximise educational outcomes for the next generation of digital natives.